Week 6

Sometimes technology and I do not get along at all, but there are also times in which it could be my best friend. This past year has been one of the worst years I could have possibly had with an experience with technology. You would think buying a new computer for college would be a good thing…wrong! The computer I am actually on right now is on its third hard drive in less than 6 months. After a huge battle with Geek Squad through Best Buy, Acer, and every other company we came in contact with, the computer is finally fixed, (for now).

For college, I bought an Acer Aspire R7 so I could get the feel of a tablet and a laptop for college. When you buy a brand new computer of course you’re not going to think so many problems could come out of it. It came with Windows 8 already on the computer, but shortly after using it a new update for Windows 8.1 come out on the market for us Windows 8 users to upgrade too. So, like every other computer update, I follow instructions and load it on to my computer. Biggest mistake ever! Instead of the “black screen of death” mine was purple and would not allow me to log on through the new Windows 8.1 to get to my home screen. My best friend’s brother works for Geek Squad and he was able behind Windows 8.1 and save all of my homework I had due that week including all my photos and other documents. I was so thankful but then again there went my computer for a good 2-3 weeks so it could be sent off to be fixed by Acer.

Next time around, it was not Windows 8.1 that screwed everything up, the motherboard in the computer went bad. Every time I unplugged my computer it would shut off and delete everything I was working on. Sometimes the screen would just cut off for a while then randomly come back on. It was a complete mess, but back to Geek Squad we went. After another 2-3 weeks of being shipped off to Acer, I finally had my computer back.

Third time is the charm don’t you think, but really now it’s fixed. After the hard drive once again went bad in this computer, we were done with dealing with Geek Squad. Acer received a call from us and was more than happy to help us out. Little did we know, Acer had no record of Best Buy ever sending them my computer to be fixed. They said that the Geek Squad may have said they were sending it back to Acer but just sent them place where they replaced it with a used hard drive. I was furious, but they apologized for all the trouble with the computer and extended my warranty for it. I was very pleased with their service but very disappointed in their quality of computer. I am using it for now, but hopefully will be upgrading to a Mac soon. I am just thankful that this computer actually works now with its brand new hard drive and hasn’t given me any trouble since. (Knock on wood!)